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Comments
15 comments
Ich habe das selbe Problem gibt es eine Lösung?
Bonjour,
J'ai le même problème.
La garantie de deux ans constructeur devrait fonctionner si j'arrive à avoir une réponse du service client...
Avez-vous trouvé une solution de votre côté ?
Recently, everyone has been breaking down this projector, the symptom is the same blinking red button. To fix it, you have to disassemble the device and check on the power supply which capacitor is broken and then replace it (cost 1$)
Same issue for me, less than one year of usage. I am not sure how I can fix it
Same issue :-((
I'm having exactly the same problem. this projector is 15 months old :(
Thanks to the great service Ultimea exchanged the beamer without discussions. To be recommended.
Hello everyone,
Sorry for the issue you're experiencing with the projector. We offer a warranty service, and if Apollo P40 product is faulty, please contact ULTIMEA for a return and replacement. Our support team is ready to assist you. You can reach us at support@ultimea.com.
Hi,
I'm experiencing the same issue. I initially contacted Ultimea support on April 1st and was asked to send a video showing the problem, which I promptly did. Since then, I've followed up a couple of times, but I haven’t received any response.
At this point, I'm without a working projector and very disappointed with the lack of support from Ultimea. I’d appreciate it if you could let me know how this issue can be resolved as soon as possible.
Same for me
Update: Ultimea contacted me and after 10 days they sent me a new projector with an extension of warranty of 1 year.
Thanks!
Does anyone know what kind of screws are used to assemble the project?I have the exact same problem. I just sent an email and hope to have a quick answer.
This has to be fixed.
At the moment my projector is not working and it is pisses me off
The answer provided by the company is unacceptable .... because I am in canada, i just have 1 year garanty ...
they offer me a refurbished projector for $30 USD or a new for $50 .... what a joke !!!
Everybody have the same issue here and the company knows it !!!!
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