Bluetooth Connect failed：
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If the soundbar is already connected to another Bluetooth device, please disconnect the previously connected device.
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Reboot your Bluetooth device and try to pair it again with the soundbar.
- Make sure the distance between your device and the soundbar is less than 10m/33ft.
- Change another device to try. Some mobile models are not compatible with the soundbar for the Bluetooth function.
- Not connecting: Make sure no other Bluetooth devices are connected (signal interference)
BT flashing light - pending BT not flashing - already matched with another device or current device
Note: If the Bluetooth version of the user's device is lower than 4.0, it is not compatible.
Additional Information:
①You can connect the soundbar to Echo devices via Bluetooth；
②Connecting a TV via Bluetooth is not recommended as it may cause audio and video to go out of sync. For the best experience, it is advised to use a wired connection, such as HDMI or optical cable, to ensure proper audio-video synchronization and more stable signal transmission.
The Connected and Disconnects Constantly：
Which means the Bluetooth reception is poor. Please move your source device closer to the soundbar and remove any obstacle between your Bluetooth device and the soundbar.
If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.
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