Intermittent sound, delayed lag problem?

Ultimea
Ultimea
  • Updated

1) Dolby Atmos > 40Mbps to be stable and not lagging;

2) Try to play local video to confirm whether it will be intermittent back;

3) Confirm the connection method is which, the recommended connection method is HDMI eARC>Optical>Bluetooth>AUX

It may also be an interface problem, replace the other connection to see if it is still intermittent.

(4) may be the problem with the cable, it is recommended to replace the HDMI 2.0 standard cable above

(5) may be other BT or 2.4GHz devices caused by interference (recommended that the connection distance in a room and no barrier wall)

Note: If there is a problem with weak bass, please first check whether the connecting cables between the two Soundbars are connected correctly. as the picture shows.

 

If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.

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