Please try these steps to solve the issue:
- Check whether the indicator light (white “-” on the LED display) of the sound bar is on, if not, please press the POWER button on the remote control or on the right of your soundbar.
- Ensure the power cord is securely connected.
- Plug a different device into the electrical outlet to verify that the outlet is working correctly.
If this issue persists, please contact Ultimea customer support at firstname.lastname@example.org for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.