Missing connection cable or remote control, or faulty connection cable?


For example: Power cable, HDMI cable, AUX cable, and remote control (Specific product accessories are subject to the description in the product manual)

Please contact the seller's customer service to resend relevant accessory products for you.

Note: Due to logistics policy reasons, the remote control cannot be shipped with batteries. Please purchase it yourself.

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  • Comment author

    Do you use our fiber optic cables? Please remember to remove the caps at both ends when using it for the first time.

    Optical Connection:
    1. Connect an optical audio cable from the TV's Optical Digital Audio Out port to the Optical in port on your soundbar.
    2. Check if the sound bar switches to OPT mode.
    3. Check whether the TV setting path is correct. 
    Normally as below: Settings-Sound Output-OPT and Sound -Expert Settings-Digital Audio Output -Auto
    4. Check if the optical cable other end has a red light on after connecting the TV port.

    if there is no red light, we suggest that to try a new optical cable. (the special material inside the optic cable, please do not bend the optic)

    If this issue persists, please contact Ultimea customer support at support@ultimea.com for further assistance. We will service you ASAP!

  • Comment author

    I cannot insert the optical cable in the D60 pott as well as in the TV port


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