1、Unable to connect to TV
2、Soundbar will not stay connected to the TV
3、No sound after connecting to the TV
4、After connection, the TV and the sound bar make a sound at the same time
①Check whether the TV HDMI interface supports ARC output (the word ARC is required near the HDMI interface)
②If there is an HDMI ARC (or eARC):
A: Please set the TV sound audio output to HDMI (ARC)/PCM (the manual has instructions)
B: Soundbar channel switching: use the Source button of the Soundbar remote control to switch the input signal source to "ARC" (ARC mode)
③ If the user confirms that the TV does not have HDMI ARC or eARC, please try other connection methods：
A: Use the TV's Optical digital audio signal output and switch the input source to "OPT" with the remote control.
B: Use the 3.5mm to 3.5mm AUX cable to connect the TV AUX port and switch the input source to "AUX" with the remote control.
C: Bluetooth connection
④ Make sure the volume is not muted and adjust the volume with the Soundbar remote control
⑤ Make sure the cable is working， please replace the HDMI /Optical /AUX Cable.
1. If it still doesn't work after connecting the TV via HDMI/Optical cable, but other devices and other connections are working, it may be an incompatibility with your TV
2. If it doesn't work with another device and other connections, there is a problem with the product.
If this issue persists, please contact Ultimea customer support at email@example.com for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.