If there is a system malfunction or setting error causing the problem, please try this solution
Please try the following steps:
- Go to the settings screen and select “Factory Reset” mode, click the remote “ok” button to enter
- If you want to restore the factory settings then select the “Reset“ option, if you don't want to, select the “Cancel” option.
If this issue persists, please contact Ultimea customer support at firstname.lastname@example.org for further assistance. Please make sure to mention that you have tried the steps in the FAQ so that our agents do not ask you to repeat these steps.