Please provide some detailed photos;
Confirm whether the projector functions properly. If the problem does not affect the use, negotiate with the buyer to refund 10%-20% of the payment amount and keep the product;
If the customer does not agree with the refund or the refund amount is lower than expectations, then relax to 20%-40% of the order amount, or provide a replacement.
Connection Port Tilted / Shedding
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